Committed to
Our Clients
OUR COMMITMENT TO OUR CUSTOMERS IS UNMATCHED
our customer account portals can be found below. If you have any questions or concerns, let's talk, and we'll make it right.
ACCESS ACCOUNTS
If your account number begins with "507",
please click on the tab below.
If your account number begins with a "T.A." or "T.R.",
please click on the tab below.
Accounts that begin with "507" PAYMENT METHODS
You may pay by calling customer service, by mail, or by clicking the payment portal button
Now featuring our new and improved customer experience team!
Customer Service
(833) 329-0525
Customer Service Email
Hours
Mon - Fri: 8:00 AM – 8:00 PM (EST)
Sat: 11:00AM - 3:00PM (EST)
Sun: CLOSED
Regular Mail Payments
P.O. Box 842762
Dallas, TX 75284-2762
Overnight Mail Payments
Bank of America Lockbox Service
Lock Box 842762
1950 North Stemmons Freeway
Dallas, TX 75207
If you have any questions about your account number, please call (775) 332-1965
Accounts that begin with "TA" or "TR" PAYMENT METHODS
You may pay by calling customer service, by mail, or by clicking the payment portal button
Customer Service
(855) 677-6469
Customer Service Email
Hours
Mon - Fri: 6:00 AM - 7:00 PM (PST)
Sat: 7:00 AM - 12:00 PM (PST)
Regular Mail Payments
P.O. Box 504125
San Diego, CA 92150-4125
Overnight Mail Payments
9775 Clairemont Mesa Blvd.
San Diego, California 92124
If you have any questions about your account number, please call (775) 332-1965
Please be advised that Thunder Road Financial utilizes Vervent, a third-party servicer, to handle payment processing, payoffs, title requests, payment inquiries, and customer service issues. It has been brought to our attention that there have been delays with some of our customers' requests along with long wait times on the Vervent-operated customer service numbers. We are working to alleviate these inconveniences for our customers and hope to work with Vervent to promptly resolve the issues. However, in the meantime, if you are having issues with your account that have not been properly addressed, please email us at [email protected].
Please provide your name, address, the last four digits of your account, current phone number at which you would like to be contacted, the times of day you would like to be called back, and the issue you are having. Please do not include Social Security Number, Driver's License, or any other non-public information. One of our corporate employees will get back to you as soon as possible. Thank you for your patience.